How To Remove A Corrupt Printer Driver Windows 7 Install Update
They are all linked through a Server Enterprise edition Server. For the HP printers, some of them do use the specific print driver and other user a universal print driver, also a mix between PCL 5 and 6. Most of the problem are occurring on Windows 7 we don't have many windows XP and they use a different print server and we are just starting to see some of these problems on Windows 8 just starting to deploy.
Here are the problem we are having:. Randomly the HP printer will stop working. Everything appears to be correct on the server and the PC and it works fine from another PC, but it doesn't appear to be communicating to the printer at all. You click Print in any application and it never actually does anything. If you just delete and re-add the printer you get problem 2.
To actually fix it, you have to remove the printer, go into Print Management and delete all HP drivers on one of the Windows 8 device just removing the one associated with the printer didn't work but removing them all fixed the issue and telling it to redownload the print driver from the server.
The HP printer will randomly or on first install start printing "strange characters" and will keep printing until the job is canceled. Again we found that removing the printer and completely removing the drivers from Print Management and reinstalling the print will fix this. We only started seeing this issue on upgrading the Ricoh printers themselves with new models.
The print spoolers keep failing and the service will not start. The fix we found was to remove the c: Once you start the service, everything starts working again. The biggest issue is with the HP printers 1 and 2. These keep reoccurring with the same users and we are starting to get bombarded with calls on our helpdesk. Let me know if there is something I can check to try to prevent these drivers from becoming corrupt on the PCs.
Would you please perform the following steps and see if the issue can be resolved? Update the print drivers to the latest edition. If you use a third-party Print Processor, please change it to Microsoft build-in one.
To prevent print drivers from terminating the service, enable the Print Driver Isolation feature through policy. For more information, please refer to: This can be beneficial to other community members reading the thread. Firstly, we want to confirm if all of the users that included this network come across this issue.
If it doesn't resolve the issue, disconnect each kind of printers one by one to clarify if it's caused by one kind of the printers. To my knowledge, not all the users have had this issue. For example something happened last week and we got a calls or so for the issues 1 and 2 hence the finally posting this as it has been an issue since we moved to windows 7 soon after it was released. It is a little hard to determine if it is everyone though, as not all our users always print to HP printers and the problem with the Ricoh printers happens pretty rarely.
All the drivers were downloaded directly from the vendor's website. I know a few of the HP printers are a little old and don't have native 64 bit drivers so we had to use the universal driver, which I believe is part of the problem. It isn't really a possible solution, or troubleshooting to disconnect every printer since there are over printers in our environment spread out across 9 different sites in 5 different states. As for connecting it locally, I am not sure how much this will help unless we force the drivers to be deleted and do a manual install of the drivers.
I actually know this personally because my home HP printer was giving me problem 2. I had to force the delete of the drivers and downloaded the latest ones from HP to get it working again. I don't think the first link is the same issue, since they can't print at all.
For the most part when a user can't print, it is only to one HP printer unless it is the print spooler stopping and they can print to our Ricoh printers without any problems, or they can print but it is just random characters.
As my previous reply, the compatible driver is very important for a printer. So we suggest you contact the printer vender ask for if there is better solution. Meanwhile, we suggest that all users that use these printers check and install the newest driver.
Technically they area all at least the suggested drivers since if they don't have a compatible driver they suggest the universal driver. It is not like we are using some randomly created driver. Since we are using a print server, it isn't the user's that need to install the newest drivers. I will try posting on HP's site to try to get some better assistance unless someone else has another suggestion.
I would involve someone who are familiar with this kind of issue to help. And we will update as soon as possible. We have been experiencing the same issues since we moved our print server from Windows Server to I have not found a solution for this. It was working fine on Windows 7 and 8 when our print server was Windows virtual server.
When we setup a new Windows Server virtual server, we began seeing these issues. How we have figured out to work around the issue is to stop the client's print spooler service, delete the driver entries out of the registry, and restart the print spooler service.
Once that is done, it re-downloads the print driver from the server and begins working fine. I'm in the same boat as Mark is. Running Server R2. Machines randomly cannot load print drivers anymore.
Windows 7 IT Pro. Windows 7 Miscellaneous https: Use this forum to discuss miscellaneous issues that cannot be covered in any other Windows 7 forum. Sign in to vote. Here are the problem we are having: Thursday, November 21, Print Driver Isolation http: Thursday, November 28, 2: Hi, Thanks for your detailed description.
Next, check and install all printer drivers from HP and Ricoh official website. Also connect it as local printer for test. Meanwhile, we could refer to these articles, they might be helpful to you: Friday, November 22, Karen, Thank you very much for your response. Here is some more information: Friday, November 22, 1: Hi Tyler, As my previous reply, the compatible driver is very important for a printer.
Monday, November 25, Monday, November 25, 1: Hi Tyler, I would involve someone who are familiar with this kind of issue to help. Tuesday, November 26, 1: Tyler, Did you ever find a good answer for this issue? Please, let me know what you have done to fix this issue. Thank you very much. Monday, January 12, 5: Tuesday, April 5, 4: Edited by Chad Alan Thursday, March 23, 8: Thursday, March 23, 8:
Manually remove all printer drivers
UKnowIT (Self Service)
Sometimes when working with print servers and testing multiple drivers there will be times when you need to completely remove a driver package from the machine so you can install a new or different one. Please note, if you are running the premium or home version of the OS then skip to the bottom and follow the alternative option. Go to the start menu and start typing MMC, you will see the Microsoft Management Console shortcut appear in the start menu; click on it. This is an alternative way to remove the printer driver. Then navigate to the following location example of bit OS: You now might have two different folders, Version-3 and Version Simply expand those folders and find your printer driver that you are trying to remove. I also recommend running Windows Update: This is the only other way I have read about removing drivers.